Refund Policy

At Esambe Ventures Limited, we strive to provide high-quality agricultural products and exceptional customer service. If you are not completely satisfied with your purchase, our refund policy outlines the process for requesting a refund or exchange.

Eligibility for Refunds

To be eligible for a refund or exchange, please ensure that:

• The product is unused, unopened, and in its original packaging.
• The request is made within 30 days of receiving the product.
• You have the original receipt or proof of purchase.

Non-Refundable Items

Certain items may not be eligible for refunds, including:

• Perishable goods (e.g., fresh produce).
• Products that have been used or damaged after delivery.
• Items purchased on sale or clearance.

Refund Process

1. Contact Us: To initiate a refund, please contact our customer service team at info@esambeventures.com or call us at +123-456-7890. Provide your order number and a brief explanation of the reason for the return.

2. Return Authorization: Our team will review your request and issue a Return Authorization (RA) number if your request is approved. Please include this number with your return.

3. Return Shipping: You are responsible for the cost of return shipping unless the item is defective or was sent in error. We recommend using a trackable shipping service to ensure your return is received.

4. Inspection and Refund: Once we receive the returned item, it will be inspected. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

Exchanges

If you would like to exchange a product for a different item, please follow the same return process. Once we receive your returned item, we will send you the new product.

Contact Information

If you have any questions about our refund policy or need assistance, please reach out to us at:

• Email: sales@esambeventures.com
• Phone: +123-456-7890