Shipping Policy

At Esambe Ventures Limited, we strive to provide efficient and reliable shipping services to ensure that our customers receive their orders in a timely manner. Our shipping policy outlines the processes and guidelines for shipping our agricultural products.

Shipping Methods

• Domestic Shipping: We utilize reputable courier and freight services for domestic shipments to ensure timely deliveries within the country.
• International Shipping: For international orders, we partner with trusted logistics providers to facilitate shipping to various global destinations.

Shipping Costs

• Calculation: Shipping costs are calculated based on the weight, dimensions of the package, and the destination. Customers will see the shipping fees during the checkout process.
• Free Shipping: We may offer free shipping promotions on specific orders or for orders above a certain amount. Details will be provided at the time of purchase.

Processing Time

• Order Processing: Orders are typically processed within 1-3 business days after payment confirmation. During peak seasons, processing times may vary.
• Shipping Time: Delivery times vary based on the shipping method selected and the destination. Domestic orders typically arrive within 3-7 business days, while international orders may take longer, depending on customs clearance and local regulations.

Order Tracking

• Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor the shipment’s progress.

Delivery Issues

• If you experience any issues with your delivery, such as delays or damaged goods, please contact our customer service team immediately. We will work to resolve any problems promptly.

Returns and Exchanges

• Please refer to our Returns Policy for information on how to handle returns or exchanges for damaged or unsatisfactory products.

Our shipping policy is designed to provide a seamless experience for our customers. At Esambe Ventures Limited, we are committed to delivering your orders safely and efficiently. If you have any questions about our shipping process, feel free to reach out to our customer service team for assistance.